New Home Warranty Care
If you require assistance during regular business hours (Monday - Thursday, 8am - 5pm & Fridays 8am - 1:30pm), please reference the phone numbers below based on your location.
Guelph, Kitchener, Cambridge & Paris
Monday - Thursday: 8:00 am - 5:00 pm
Friday: 8:00 am - 1:30 pm
1.519.658.4505 ext. 258
Toll-Free 1.877.822.6350
Email: warranty@heritagehomes.com
Collingwood & Owen Sound
Monday - Thursday: 8:00 am - 5:00 pm
Friday: 8:00 am - 1:30 pm
1.519.658.4505 ext. 269
Email: warranty@heritagehomes.com
Midrise | Guelph, Kitchener & Ayr
Monday - Thursday: 8:00 am - 5:00 pm
Friday: 8:00 am - 1:30 pm
1.519.658.4505 ext. 242
Email: warranty@heritagehomes.com
After Hours Services
For every customer of Reid's Heritage Homes, After Hours service is provided by the New Home Warranty Care Department and applicable service trades.
Click here to find your community and a full list of our After Hours service numbers.
Click here to view our homeowners handbook
LEARN MORE ABOUT ERV MAINTENANCE -
*Before proceeding with cleaning your ERV filters, please refer to your maintenance manual to follow the manufacturer’s guidelines on how to clean your ERV, as manufacturer’s guidelines can vary.
LEARN MORE ABOUT FURNACE MAINTENANCE -
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