Customer Experience

Making the homebuying process joyful through kindness, respect, and compassion.

Buying a new home is an exciting time. It’s a once in a lifetime experience for many people and making it a positive one has a lot to do with communication and promises being kept by your builder. The Reid’s Heritage Homes promise is to guide you through your home buying experience with kindness, respect and compassion. This commitment has guided our company since the beginning. Today they are the cornerstone of our Customer Experience Program.

This program ensures you will be informed and connected to us throughout the home building process. Here are just a few of the many things you can expect from us:

Construction updates

A clear, thoughtful and well-articulated home building path that allows you to know where you are within the overall process

Check ins from our customer experience team

Advice, guidance and a sympathetic ear from all our staff

Meet Your
Customer Experience Team

Becky is here to guide you through the home building process from the day you purchase to the day you move in!

We asked her a few questions and posted her answers below in order to help you get to know her a little better...

How long have you worked at Reid's Heritage Homes?

Becky - I have been with Reid's Heritage Homes since June, 2011 and have worked in various departments before becoming the Customer Experience Manager.
What is your favourite part of the work day?

Becky - Hmmmm - it's so hard to choose. I love every part of my workday, but there's nothing like handing the keys over to someone once their house has closed.
If you could travel anywhere in the world, where would it be and why?

Becky - I would love to go to Fiji! I am a beach person, and I could look out at the water all day.
What is the farthest you've ever been from home?

Becky - Nairobi, Kenya. I spent 3 weeks helping in an orphanage. I absolutely loved it!
As a child, what did you want to be when you grew up?

Becky - I wanted to be a teacher. I loved (and still love) spending time with little ones.
Do you have any fur babies at home?

Becky - I have a guinea pig named Lulu.
What is the most played song on your playlist?

Becky - "Build Me Up Buttercup" by the Foundations
Would you rather have your dishes or laundry magically cleaned?

Becky - Definitely clothes but that has to include folding them as well!
What is your favourite junk food?

Becky - That's a tough one. I love chocolate but also sweet things like gummy worms.

Becky Barker

Director of Client Experience & Warranty Care

Becky has over 20 years of experience in the customer service industry, beginning her journey in the construction sector in 2004. She joined Reid’s Heritage Homes in 2011 and has since contributed to multiple departments, including sales, building permit applications, homeowner design consultations, and the warranty department. Her passion for supporting homeowners during what can be an exciting, yet overwhelming process led her to become the Customer Experience Manager in 2018. In this role, Becky enjoys gathering feedback from homeowners to enhance their experience and reduce stress.

In 2024, she advanced to the position of Director of Customer Experience and Warranty Care, furthering her commitment to improving the customer experience journey.

We hope this helps you get to know our team!  
Becky and Elaine are eager to get to know you as well!

Home Warranty

New Home
Warranty Care

home warranty

After Hours
Services

If you require assistance during regular business hours, please reference the contact information below:

Email: warranty@heritagehomes.com
Phone: (519)-658-6656

Regular Business Hours:
Monday to Friday: 8:00 am – 4:30 pm

After Hours Emergency Line:

(519)-658-6656 Ext. 305

Toll-Free (877) 822-6350

For every customer of Reid’s Heritage Homes, After Hours service is provided by the New Home Warranty Care Department and applicable service trades. For an after hours emergency, please call 519.658.6656 ext. 305

An Emergency consists of the following:

a complete loss of heat between September 15th to May 15th
a gas leak;
a complete loss of electricity
a complete loss of water

Construction 
Updates

Take a peek at some of our current communities and what we've been up to.
Click on the community button below to see updates on construction and important milestones.

What our Customers Are Saying About Us...

Reid's Heritage Homes so far has been among the best builders I've worked with. The finishes were great, the base-provisions were top notch, the small touches like the welcome basket were a pleasant surprise & it appears everyone in the organization enjoys what they do & it shows in their performance/ treatment of their clients.

Reign Condo Homeowner
Very organized process and they walked us through the whole way. Kept us informed with emails and photos too. Great communication.

Alice Block Homeowner
Second Reid's Heritage Homes so far has been among the best builders I've worked with. The finishes were great, the base-provisions were top notch, the small touches like the welcome basket were a pleasant surprise & it appears everyone in the organization enjoys what they do & it shows in their performance/ treatment of their clients.

Reign Condo Homeowner
I have been exceptionally impressed by Reid's Heritage Homes during all levels of the process, from the purchase to décor selection. The status updates and emails have been very helpful. Keep up the great work!

Alice Block Homeowner
I simply can't wait what an experience so far. If you are looking to buy, don't pass up this company.

Lackner Ridge Purchaser
Overall, it was a good experience dealing with Reid's Heritage Homes. The buying process went well and the design process was very good. The house exceeded our expectations and we are pleased with the after sales follow up and addressing our PDI deficiencies.

Woodlands Home Owner
I actually feel like they care as much if not more than I do. Love Reid's Heritage Homes, would definitely buy with them again in the future!

Pinehurst Home Owner
My overall experience was great as a first time home buyer. They answered all my questions in a timely manner and if they did not know when asked they found out.

Pinehurst Home Owner