Frequently Asked Questions
Congratulations on your new home purchase! We're here to guide you through the process and answer any questions you may have - if you can't find your answer in our list of Frequently asked questions, feel free to reach out to us.
1. Who is my main point of contact after I purchase a home? Once you have a firm purchase of sale agreement, your main contact will be your Customer Experience Concierge. We have a dedicated Concierge team to wal you through the progress of construction and answer any questions that you may have.
2. Can I visit the house during construction? No, you cannot make unscheduled visits to the house on your own. For safety reasons, this is not allowed. Site visits are outlined in your Agreement of Purchase and Sale. You will be allowed to have a scheduled visit prior to the drywall being installed and again prior to your possession date (or as outlined in your Agreement of Purchase and Sale).
3. There doesn’t seem to be any progress on the construction of the house. Can you tell me why? Construction progress is affected by factors such as permits availability, material delivery, trade schedules and weather. There may be times when progress appears to be moving slowly and other times when progress is moving very quickly.
4. Will my house be completed on my 1st tentative possession date? We do our best to complete your house by your 1st tentative date however there are many items that may affect the date. If your agreement has any Early Termination Conditions, that can factor into a delayed possession date. Material delivery can also factor into this item. If your possession date does require changing, we will advise you at least 90 days before the original date in your Agreement of Purchase and Sale.
5. Can I make changes to the floorplan? All of our floorplans have been curated by a professional team of designers and are popular with new home buyers. As a production builder, we do not typically offer options beyond those that are identified on individual floorplans.
6. Can I make changes to my décor package after I have approved selections? Given that materials have to be ordered well in advance of construction and that trades have to be scheduled ahead of time, it is not possible to make changes once you have approved your décor packages.
7. Does my new house come with a warranty? Your new home is covered under the 7 year Tarion Warranty and Construction Performance Guidelines as outlined by Tarion.