• Research your ideal location
• Review available suites and make your selection
• Complete your reservation agreement

• Sign Agreement of Purchase and Sale
• Review agreement with your lawyer before waiving conditions
• Sign waiver and provide post-dated deposit cheques
• Your purchase is now firm - Congratulations!
• You will be introduced to our Customer Experience Team, they will guide you through the process

• Building permit is applied for
• Construction begins with foundation
• This is the first big milestone and you will be updated once the foundation is in

• Your Design consultant will contact you to arrange an appointment
• Review the options that the Design Consultant will send you and create your wish list
• Meet with your Design Consultant to select options

• Receive updates from your Customer Experience Concierge throughout the process

Orientation Session

• The opportunity to learn about living in a condominium
• Find out what is covered under your New Home Warranty
• A chance to learn what the property management company is responsible for

• Receive notifications from your Customer Experience Concierge regarding your occupancy date
• Construction delays are possible. Your firm occupancy notice is your best indication of your actual occupancy date
• We don't recommend selling your home until you receive your firm occupancy notice unless other arrangements can be made
• Set up your utility accounts to take effect on your occupancy date
• Reserve the elevator with your Customer Experience Concierge for the day that you would like to move in

• Your Customer Experience Concierge will arrange a time for you to walk through your new condominium
• This is your opportunity to become familiar with the mechanical systems of your home
• Document any deficiencies
• All walk-throughs will be done during business hours, Monday - Friday

• Your Customer Experience Concierge will arrange a time for you to come to your condominium and pick up your keys
• Sometimes occupancies don't happen as planned. We recommend not having any furniture delivered until the day after you have occupied
• Your Tarion Warranty begins today - remember to enroll your home with Tarion

• Any areas of concern following occupancy should be directed to your New Home Warranty Care Coordinator
• Keep track of any items of concern that you come across in the first 30 days
  Submit your Tarion 30-day form anytime within the first 30 days. Please note that you will only be able to submit this form
• Familiarize yourself with the warranty coverage that is provided through Tarion
• Please fill out the customer satisfaction survey when you receive it, your feedback is important to us!