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Warranty Information

Tarion New Home Warranty Information


What is Tarion?

Tarion is a private corporation that protects the rights of new homebuyers and regulates new homebuilders.

The Ontario New Home Warranties Plan Act, administered by Tarion, outlines the warranty protection that new home purchasers are entitled to in Ontario. Find out more at Tarion.com.


Warranties

In addition to deposit protection and delayed closing compensation, homeowners may be entitled to the following:

One Year Warranty

  • Requires a home is constructed in a workman-like manner and free from defects in material;
  • Protects against unauthorized substitutions;
  • Requires the home to be fit for habitation;
  • Protects against Ontario Building Code violations; and
  • Applies for one year, beginning on the home’s date of possession even if the home is sold.

Two Year Warranty

  • Protects against water penetration through the basement or foundation walls;
  • Protects against defects in materials that affect windows, doors and caulking and defects in work that results in water penetration into the building envelope;
  • Covers defects in work or materials in the electrical, plumbing and heating delivery and distribution systems;
  • Covers defects in work or materials that result in the detachment, displacement or deterioration of exterior cladding (such as brickwork, aluminum or vinyl siding);
  • Protects against violations of the Ontario Building Code that affect health and safety; and
  • Applies for two years, beginning on the home’s date of possession.

Seven Year Warranty

Your home’s seven year warranty covers major structural defects (MSD) and begins on the date you take possession of the home and ends on the day before the seventh anniversary of that date.
 
For example, if your home’s date of possession is October 23, 2005, the seven year MSD warranty begins on October 23, 2005 and remains in effect until and including October 22, 2012.
 
A major structural defect is defined in the The Ontario New Home Warranties Plan Act  as:
 
In respect of a post June 30, 2012 home, any defect in work or materials in respect of a building, including a crack, distortion or displacement of a structural load-bearing element of the building, if it,

(i) results in failure of a structural load-bearing element of the building,

(ii) materially and adversely affects the ability of a structural load-bearing element of the building to carry, bear and resist applicable structural loads for the usual and ordinary service life of the element, or

(iii) materially and adversely affects the use of a significant portion of the building for usual and ordinary purposes of a residential dwelling and having regard to any specific use provisions set out in the purchase agreement for the home

The seven year MSD warranty includes significant damage due to soil movement*, major cracks in basement walls, collapse or serious distortion of joints or roof structure and chemical failure of materials.
 
In addition to the general exclusions, the seven year MSD warranty specifically excludes: dampness not arising from failure of a load-bearing portion of the building; damage to drains or services; and damage to finishes.

For more information please visit Tarion.com.

 

Register

Register for MyHome, Tarion’ online service, to be able to:

  • Manage all of your warranty information in one place
  • Submit warranty forms online
  • Receive e-mail alerts for important warranty deadlines
  • Receive e-correspondence from Tarion instead of paper

To register:

 

Important Forms

  • 30-Day Form: On this form you may list new deficiencies you have discovered since taking possession of your home or any outstanding items from your pre-delivery inspection (PDI). Only one 30-day form maybe submitted, so make sure it is complete, if not received then you will have to wait until the last 30 days of the first year of possession of your home to notify us with the exception of emergency or deficiencies that will cause further damage.
     
  • One-Year Form: There is nothing in the Tarion Warranty Corp. that obligates a builder to go back at the first year anniversary date of possession to complete an inspection. The year-end form can be submitted during the last 30 days of the first year of possession of your home (with the submission deadline being one day prior to your homes’ date of possession). These are normally not considered emergency service and may be scheduled out up to 2 to 3 weeks in advance depending on workload.

    The one-year list of deficiencies gives us the opportunity to address all minor issues at one time, which is more convenient for everyone. Please refer to Tarion Warranty Corp. Homeowner Information Package given at the PDI.
     

Note: All deficiencies and concerns are to be reported to our Customer Care Department.

 

Reid’s Heritage Homes & Williamsburg Homes

P:   1.519.658.4505
TF: 1.877.822.6350
F:   1.519.658.4513
E.    customercare@heritagehomes.com

In writing via regular mail:

6783 Wellington Road 34, RR 22
Cambridge, ON, N3C 2V4

 

Sherwood Homes

P:   1.705.444.2587
F:   1.705.445.7699
E:   customercare@heritagehomes.com

In writing via regular mail:

86 Conservation Way
Collingwood, ON, L9Y 0G9

 

Commonly Asked Questions

Can the warranty transfer from the original owner?

YES! The warranty is on the home, from the date of possession, not the homeowner.

If a client takes possession and then sells the home nine months later, the new homeowner is entitled to the remaining three months on the one year coverage plus the remaining coverage on the two and seven year warranties.

 

Are there any warranty exclusions?

YES

​Damage resulting from improper maintenance such as dampness or condensation caused by the homeowner’s failure to maintain proper ventilation levels or improper operation of a humidifier, hot tub or other moisture-producing device. For information about how to ensure you are properly maintaining your new home,

​Alterations, deletions or additions made by the homeowner (such as changes to the direction of the grading or the slope of the ground away from the house).

​Defects in materials, design and work supplied or installed by the homeowner.

Damage caused by the homeowner or visitors.

Secondary damage caused by defects under warranty; the defects are covered the personal or property damages are not.  Homeowner insurance may cover secondary damages.

Normal wear and tear, scuffs and scratches caused to floors and walls caused by the home owner moving, decorating and/or day to day use of the home.

Normal settlement and shrinkage such as nails pops or minor concrete cracking

Damaged from floods, “act of god,”  wars, riot or vandalism

Damage from insects or rodents, unless is a result of construction that does not meet the Ontario Building Code.

Contractual warranties which lie outside the Act.

 

What if we forget or find an item and/or deficiency after our list is submitted?

Tarion Warranty will not accept additional items after the original list has been received at the 30 day or 1 year. Please contact the home service line directly for assistance.

 

Is my landscape covered under the warranty?

Landscape material such as sod and shrubs are covered by this warranty as well, however the homeowner is required to maintain them through watering and other required care.